When you purchase photos through, the photos are made available to you as a downloadable compressed (zipped) folder. Because the photos we offer are high-quality and can have large file sizes, this makes it easier for you to download access your photos.

If you are using a Windows computer, you may need to download a third-party application to downloaded and open your zipped folders. We recommend using a free software called WinRAR. Go here to the WinRAR website to download the trial version and install this program. . (Please keep in mind that the trial version has all that you need to use the software with you never needing to pay for it, even when the 40 trail days expire. Just simply close the 'update software' pop-up window and use the software normally after the 40 day trial. The features you need in the software are always free.)

Here is a great video that explains how to download, understanding trial version and installing the software

We are working hard on our end to provide a positive user experience, and soon a third party program will not be required for Windows users. This issue seems to be a windows specific problem, and not our site itself, but we are looking for ways to hopefully add some extra code on our site for those windows users out there! We love our WA's and we love to please.